CHANGE OF MIND REFUND

Fonz Moto Pty Limited (Fonz Moto) incurs significant costs in the preparation, configuration, customisation, coordination and delivery logistics of each vehicle. As such once the final order is confirmed the below fees and charges are incurred.

Refund: before taking delivery 

For a change of mind refund prior to your vehicle being dispatched from FONZ HQ the following fees and charges will not be refunded:

• Admin handling fee and deposit paid to secure your order

If you decide to go ahead with an order at a later date, the admin handling fee and/or deposit will be credited to your new vehicle order.

Return: after taking delivery

Should you change your mind about a purchase after the vehicle is dispatched from FONZ HQ you can return the vehicle within 5 business days of the vehicle dispatch and have the choice between receiving credit or a refund. 

Please note that for a change of mind return after taking delivery, all custom configuration, transport and other on-costs are non-refundable. The following fees and charges will not be reimbursed:

• Deposit paid to secure your order
• Any non-standard options (custom saddle, top case, luggage rack etc)
• Delivery charges to agreed delivery location
• Delivery charges to return the vehicle to Fonz Moto Sydney HQ; and
• Registration and other on road costs such as stamp duty, third party insurance, registration plates
• Admin handling fee of $250 

RETURN ELIGIBILITY

We require that the returned vehicle be in original condition and less than 10 kilometres has been travelled.

We require that all other returned product(s) be unused and in the original packaging.

Any items that are not returned to us in the original condition and/or original packaging will incur an additional handling fee (deducted from your refund).

It is the customer's responsibility that all items returned due to a change of mind are returned in a safe manner. Please pack the item sufficiently to avoid damage in transit back to us, original packaging is required in instances where the customer has changed their mind, would like to exchange for a different item, or would like a refund/store credit.

Fonz Moto can be of assistance with the best carriers dedicated to motorcycles to use. Fonz Moto will not take any responsibility for lost or damaged goods. If any such goods are received damaged, a credit/refund will not be issued.

Upon receiving the returns, the vehicle or product will be inspected and the refund will be issued within 7 business days. We will fully refund you the amount you paid for the order, minus non-refundable and any additional handling fees.